Today I received some new data from Noel-Levitz regarding the PSOL (Priorities Survey for Online Learners) that we gave for the third year in a row during spring semester 2006. The data have always been useful but the report received today is the most useful for benchmarking that we have ever received.
Coming from a two-year public institution, our comparisons with the national results were interesting but not terribly useful for benchmarking purposes. Many of the schools included in the national results are very dissimilar from LSC. It includes graduate schools, for-profit schools, schools that are completely online (not blended as we are with both F2F and online), and overall just a hodge-podge of different schools that have used the survey during the past several years.
This spring we received better data because 16 of our sister institutions in MnOnline also gave the same survey at the same time. This was definitely better because it gave us comparison data with a group of schools from our own system. However, that still compares us with the state universities as well as some two-year schools who aren't as experienced as we are at providing online learning and services. Also, no one really wants to talk about the consortium data because the aggregated student satisfaction levels are really quite low.
So, today I received a report from Noel-Levitz (that we paid for) that compares the LSC results with a peer group of 13 two-year institutions from throughout the country. Approximately 3,900 student responses comprise the peer group and they come from a mixture of traditional community colleges as well as technical colleges, much like how LSC is a combined community and technical college.
On the 26 standard items on the PSOL, LSC students were more satisfied on 19 of the items and less satisfied on 7. Even more importantly, there were six of the 26 items where the difference in satisfaction levels were statistically significant. On all six of those items, the LSC score was much higher than the peer group score.
I will be crunching the numbers quite a bit more in the next couple of weeks while I prepare for a presentation at the League CIT in Charlotte, NC in October. I'll also post more info here as I continue to work on it. For now, I'll post a couple of charts that show some of the data comparing the LSC "Primarily Online" students with the similar group from the peer group institutions. The first chart shows the three most significant differences (.001 level) from that data set.
The second chart shows the two items that were significant at the .01 level, again coming from the "Primarily Online" segment of the data pool.
The third and final chart shows the four items that were significant at the .05 level. This data set of primarily online students had nine total differences that were significant, and all nine were positive differences for LSC.
Charts made with ZohoSheet.